Refund/Replacement Policy for EsimWise

Last Updated: 18 Mar, 2024

Thank you for choosing EsimWise. We dedicate ourselves to ensuring that each product we deliver meets our high standards of quality, and we stand behind every item we sell. Your satisfaction is our priority, and we are committed to ensuring you are delighted with your purchase.

Understanding Our Policy

This policy serves to inform you of your options should you find yourself unsatisfied with your purchase for any reason. Below, we detail our stance on cancellations, returns, refunds, and exchanges.

Definitions for Clarity:

The Company: EsimWise, hereafter referred to as “we”, “us”, or “our”.
Items: Products offered for sale through our services.
Orders: Your request to purchase Items from us.
Service: The activities provided by our website.
Website: The online platform of EsimWise, accessible at [your website URL].
You: The individual or legal entity purchasing from or interacting with our Service.

Cancellation Policy:

At EsimWise, we strive to provide you with all necessary information to make informed decisions about your purchases.

Orders enter the printing process one hour after confirmation to ensure swift delivery. Thus, you have one hour post-order to cancel, adjust, or proceed with your order as detailed in your confirmation email.

Cancellations or adjustments are not accepted after one hour or once the printing process begins.

Refund/Return Guidelines:

Your satisfaction is our top concern, which is why we offer an uncomplicated return process.

30-DAY Refund/Replacement Guarantee:

We cover the following circumstances under our 30-day full refund or free replacement policy, eliminating the need to return the original item:

Received items are defective, damaged, or malfunctioning.
Size discrepancies or incorrect fit.
Items differ from their description or customization details.
Missing or lost items.

Exceptions to Refund/Replacement:

Certain conditions fall outside our 30-day policy, for which we cannot offer refunds or replacements:

Requests made more than 30 days after delivery.
Damage due to misuse, mishandling, or lack of maintenance.
Returns based on personal preference, change of mind, or similar reasons.
Incorrectly chosen size, product, address, or customization details by the customer.
Items that have been used, washed, or damaged due to customer handling.
Products bought during a sale or promotional event.

Initiating a Refund or Replacement:

Contact Customer Service at [email protected].
Provide details of your request, including photos of the item(s) and packaging with the shipping label visible, to assist you efficiently.
Await our response for a refund or replacement following our review.
For further inquiries, reach out to us at [email protected], where we’re ready to assist you with any concerns or questions regarding our refund and replacement policy.